Nervelin Official Website › Contact
ContactContact Nervelin Support
Two desks answer for this website and only one of them can see your order. Tracking, address changes and refunds go to +1 (302) 200-3480. Page errors, privacy requests and press go to [email protected]. Neither desk takes an order; the checkout does.
Which desk to use, what to have ready, where returns go, and the five things neither desk can do.
Which Nervelin desk do you need?
Two addresses, and the difference between them decides how long an answer takes.
Order support
Tracking, delivery questions, an address that changed after the order went in, a return address, and a refund. This desk can see your order, which is what makes it the right one for all six.
Have the order ID from the order email ready. It is the fastest thing you can give somebody who is looking for your shipment.
Website and corrections
Mon–Fri 9:00am–5:00pm ET. Errors on these pages, a citation that no longer resolves, a privacy request, and press. This reaches the people who write the website.
This address cannot see an order. A refund asked for here has to be forwarded, and the forwarding costs a day.
The email address on this website reaches the editorial desk. The telephone number reaches the order desk. Only the second one can look up a shipment or start a refund.
Neither desk takes an order. Every purchase goes through the checkout, which hands off to the seller’s own order page. Card details are entered there and never on this website, which is a set of static files with nothing behind them.
How to reach the Nervelin order desk, and what to have ready
Four steps and a routing table, so a call takes one conversation rather than three.
Find the order ID
It is on the order email the seller’s checkout sent when the payment went through. Everything else on a call is faster once that number is on the table.
Have the lot number if the question is about the bottle
Lot NER-26/GO-5362 is printed on the carton. If a bottle looks wrong, quoting the lot is more useful than describing the label, and the batch page lists what else to check.
Say which of the three things you want
Tracking, a change to the delivery address, or a refund. Those are three different procedures and naming yours at the start saves a transfer.
For a refund, ask for the return address before posting
An unannounced parcel can be refused, and a refused parcel is a return you paid postage on twice. The full route is on the refund policy page.
| What you want | Where it goes | What to have ready |
|---|---|---|
| Where is my parcel | Order desk, by telephone | Order ID |
| My address changed | Order desk, by telephone | Order ID and the new address, before dispatch |
| I want a refund | Order desk, by telephone | Order ID, then the return address they give you |
| This page has an error | Website address, by email | The page and the line you mean |
| A privacy request | Website address, by email | What you want done, and an address to reply to |
| Press or a correction request | Website address, by email | A deadline, if any |
Six requests, two destinations. Sending the top three by email adds a forwarding step to each of them.
What happens after you contact the Nervelin desk?
Six requests, and which of the waits on each one belongs to this desk.
Three different clocks start, depending on which of the three things you asked for, and knowing which one you are on saves a second call.
| What you asked for | What happens first | How long the wait belongs to |
|---|---|---|
| Tracking | The desk reads the order record and gives you the carrier reference | The carrier, once the reference is in your hands |
| An address change before dispatch | The desk amends the order and confirms the new address back to you | This desk, until the parcel leaves |
| An address change after dispatch | The desk cannot recall a parcel already with a carrier | The carrier’s redirection service, if it has one |
| A refund | The desk gives you the return address and expects the parcel | You, for the postage; then three to five business days to process |
| The money itself | The refund is released to the card that paid | Your bank, for five to ten days after that |
| A correction to this website | The page is edited and the last-reviewed date moves forward | The editorial desk, within its published hours |
Two of those six waits are not this desk’s to shorten, which is worth knowing before the second telephone call.
The refund row is the one with two waits stacked on it, and buyers are most often surprised by the second. Processing a return and releasing money to a card are the desk’s job; the money appearing on a statement is the bank’s, and nothing said on a telephone call speeds that part up.
Keep the tracking number for a return until the money lands. It is the only document that proves the parcel arrived, and it is the first thing anyone will ask for if the refund stalls.
Where is the Nervelin desk, and where do returns go?
Two streets, two jobs, and the line that has to go inside the parcel.
| Address | What it is for | |
|---|---|---|
| Office | 2 Hudson Place, Suite 400, Hoboken, NY 07030, USA | Correspondence. Not a shop and not a collection point. |
| Returns | 150 East 42nd Street, Suite 2400, New York, NY 10017, USA | Parcels, once the order desk has given you the return address and expects them. |
| Order support | +1 (302) 200-3480 | Tracking, address changes and refunds. |
| Website | [email protected] | Corrections, privacy and press. Cannot see orders. |
The two street addresses are different and they are not interchangeable. A return posted to the office arrives at a letterbox rather than a returns desk.
Put your full name, your email address and the order ID inside the box when a return goes back. A box with no name in it is the commonest reason a refund stalls, and a tracking number on a label does not tell a returns desk whose order it was.
Return postage is the buyer’s. Keep the tracking number until the money lands, and expect two separate waits once it arrives: three to five business days to process, then five to ten for the card. The second of those belongs to your bank.
What happens to what you send this Nervelin desk?
The short version: this website is a set of static files and holds nothing. Anything you send goes to an inbox or a telephone rather than into a database behind these pages.
- An email to the website address is read by the editorial desk and kept only as long as answering it takes.
- A telephone call to the order desk is handled against the order record held by the seller’s checkout, which is where your order already lives.
- Nothing on these pages sets a cookie, runs an analytics script or transmits anything when you read it.
- Card details are never entered on this website. They are entered on the seller’s checkout, which is a different system with its own terms.
- A privacy request about an order has to reach the seller’s checkout, and the route to it is on the privacy policy page.
That division is not a technicality. It decides who can answer a question about your data, and it is the same division that decides who can start a refund.
What the Nervelin desk cannot do for you
Five things a call settles, and five it will not.
What the Nervelin order desk can do
- Tell you where a parcel is, once you have the order ID.
- Change a delivery address before the parcel is dispatched.
- Give you the return address and start a refund.
- Answer a question about the lot number on your carton.
- Correct a page on this website and move the review date.
What neither desk can do
- Take an order over the telephone. Orders go through the checkout.
- Take card details. Those are entered on the seller’s checkout.
- Tell you how much Tongkat Ali is in a capsule. The panel prints one weight for the blend and nobody outside the plant can divide it.
- Give medical advice, or tell you whether this capsule suits a medicine you take. That is a conversation with whoever prescribed it.
- Produce a laboratory assay for a batch. None was supplied with this product.
Nervelin contact questions
What is the Nervelin order desk telephone number?
Can I email the Nervelin website address about my order?
Can I order Nervelin over the telephone?
What do I need before calling about a Nervelin order?
Where do Nervelin returns go?
How long does a Nervelin refund take once the parcel arrives?
What are the Nervelin website desk’s hours?
Does this website store my Nervelin order details?
Order Nervelin through the checkout, not the telephone
The desk answers for tracking, address changes and refunds. The order itself goes through the seller’s order page, where the price for your pack is shown before anything is charged.
Price shown at the seller’s checkout · money-back guarantee on the listing window
Order Nervelin On The Official WebsiteTwo capsules a day · 60 per bottle · lot NER-26/GO-5362
