Nervelin Shipping And Tracking

From the United States, in a plain outer box, with tracking sent to the email address on the order.

Dispatch timing and shipping cost are set on the seller’s order page. This desk could not read that page and does not guess at either.

The plain outer box is worth one sentence because it is the thing buyers in this category ask about most often. Nothing on the outside of the parcel names the product or the category it belongs to.

The seal is worth one sentence as well. A bottle that arrives with the induction seal broken should not be taken, and the order desk should hear about it the same day rather than after the window has closed. +1 (302) 200-3480 is the number.

Before dispatch, usually. After dispatch, that becomes a question for the carrier rather than for the desk, and the answer depends on how far the parcel has gone.

• Call +1 (302) 200-3480 as early as you can, with the order ID. Hours matter here in a way they do not for anything else on this website.
• An address that was wrong when the order was placed is easier to fix than one that changed afterwards, because the first has not been printed onto a label yet.
• Once a tracking number exists, the carrier holds the parcel and the carrier’s own redirection service is usually the faster route.
• A parcel returned to sender because nobody could receive it comes back to the fulfilment address rather than to this desk, and it takes longer to resolve than a redirection would have.
• The website email cannot see orders and cannot change an address. It is for pages, typos, privacy and press.

That last point is the one worth repeating anywhere it fits. [email protected] reaches the people who write this website and nobody else. It is answered on weekdays and it has no view of any order at all.

Duty is charged by the country receiving the parcel, not by the seller, and it is the buyer’s to pay. Beyond that this desk cannot be specific, because the rules are national and the seller’s shipping destinations are set on a page this desk could not read.

Two things are worth establishing before ordering from outside the United States. The first is whether the seller’s checkout accepts the delivery country at all. The second is what tracked postage back to 150 East 42nd Street, Suite 2400, New York, NY 10017, USA would cost, because a refund is only worth claiming if the postage is less than the money coming back.

Neither of those is a reason not to order. They are two figures worth having before the card goes in rather than afterwards, and a buyer who has them will never be surprised by the return leg.